Web Feed
-
Declaring Jihad in 3... 2... 1...
I ordered a new cell phone over the weekend, and the deal included 2-day shipping.
I thought.
Technically it should have been here Tuesday, but the tracking appeared to have it closer to Wednesday - which I was okay with; another day wouldn't kill me. Wednesday came and went with no new cell phone. Today, it left Frederick and was all set to be delivered. It was addressed TO MY HOUSE.
So naturally the DHL driver delivered it to a post office 45 miles away in another county.
This was bad enough, but sadly not the worst part (my immediate call to the DHL "customer service" center):
"So first of all, can you explain to me what exactly made him think that was acceptable?"
"It says here that we only service your home area on Mondays and Thursdays, so he had to contract the delivery out to the post office..."
"Okay, first of all, that is NOT my post office, not even close. It is 45 miles away, in another county, and does not have a delivery route that comes anywhere near my house. Secondly, it wasn't CONTRACTED for delivery - he didn't ask the post office to finish delivering it, nor did they receive any postage - he DELIVERED it there and left. Third? If you only service an area on Monday and Thursday, I'm not sure I understand how can you accept a package and agree to deliver it in two business days knowing full well that you can't - or won't."
"Ma'am - "
"And I don't mean to keep poking holes in your theory, but TODAY IS THURSDAY. So by your own admission, DHL delivers to my home area TODAY."
*silence
"Hello?"
*click
Yep. She HUNG UP on me.
About that time, I went from annoyed to pissed. Yeah, I was throwing a lot of logic at her, which she clearly wasn't prepared to handle - but my voice wasn't raised, and I wasn't cursing or speculating as to her method of conception. I was fairly well behaved, all things considered.
I called back, got a guy whose first response to "I need to discuss a package, tracking number - " was to interrupt me and say "Oh, if you want to track your package then I need to transfer you - "
"ACTUALLY, I've already tracked the package. I need to discuss the RESULTS of that tracking WITH YOU."
He decided I needed to speak to "Domestic Deliveries," or some shit, anyway, which actually turned out to be a blessing as I got a hold of the first sane, rational person I'd spoken to at DHL. She actually apologized for the many DHL-related inconveniences I had experienced that day (I know, right!) and offered to have someone drive back out to get it.
As it turned out, that wasn't necessary; but I nearly made out with the phone right then and there.
And now I've got my new cell phone, and am in the process overseeing Mr. Ville while he makes me some custom homemade ringtones, and all is once again right with the world.
In the meantime, feel free to leave ringtone suggestions. So far I've got some Zack Kim and Chocolate Rain lined up... but there's always room for more.
7 Comments |
Thursday April 3rd at 7:10pm from Jenny +
Add your own comment
DHL screwed up a mail order prescription delivery last summer (a legit prescription, not bogus Viagra from Mexico or some other shit). This prescription required refrigeration so it had to be overnighted to me. Long story short, I got the shipment a month late. The dry ice had long since disappeared so the drugs were obviously toasted by the time they arrived. They weren't cheap drugs, either.
I sincerely hope my insurance company--after sending an expensive replacement shipment--cornholed DHL for every penny's worth of the drugs they destroyed plus interest. The incompetence of those people is mind blowing.
And it's a good thing I didn't depend on those meds to, you know, LIVE or anything. Then I would have really been pissed. Or perhaps Brenda would have had to be pissed. One or the other.
A month late?! Thank god it wasn't anything that was tied directly into your survival (I'm just assuming that, since you're still around).
This time yesterday, I would have gladly cornholed DHL myself. Luckily for them, I lack the necessary equipment for such a sorely deserved reaction.
Oh, nevermind, you said that already... another shining example of why it pays to SCROLL DOWN.
*shakes head
With strap-ons, you'll never lack equipment. :)
There's a lot of truth in that statement.
I should order one so as to have the DHL guy handy when it arrives... but the chances of them actually delivering it to me are slim to none. :\
Yeah, working for DHL is a breeze. You just drop your packages off at the nearest post office...if you feel like it. If you don't you just put 'em in a storage building for a few months until you quit or you're fired.
Man, that's the life!
Tell me about it! Those bastards! :D